Junior Helpdesk & InfoSec Support Specialist

Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology - we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.Your Impact:As a Junior Helpdesk & InfoSec Support Specialist, you'll keep clearer.io's team productive and secure by providing responsive IT support and maintaining critical security processes. Working closely with the Technical Operations Manager, you'll gain hands-on experience with IT operations, information security, and compliance in a fast-growing SaaS environment. This role is ideal for someone early in their career (1–2 years of experience) who wants to build a strong technical foundation while learning directly from senior leadership.You will work remotely from Vietnam and handle day-to-day support requests, track security and compliance tasks, and ensure nothing falls through the cracks - all while developing skills that will accelerate your career in IT operations. The ideal candidate is curious, detail-oriented, and eager to take ownership of routine but essential tasks that keep our globally distributed team running smoothly.What You’ll Do:Provide first-line IT support for internal team members via Slack, email, or ticketing system, including troubleshooting common issues with Google Workspace, Jira, Confluence, and basic macOS/Windows laptop problems (shared responsibility for time zone coverage)Escalate complex technical issues to the Technical Operations Manager with clear documentation of the problem and troubleshooting steps already takenProcess routine account provisioning and deprovisioning following documented procedures, and track pending access requests to ensure timely completionMaintain accurate inventory records of all company hardware (laptops, monitors, accessories) and user access across key systems for audit purposesMonitor device compliance and security coverage, including tracking MDM (Rippling) compliance status and EDR (Endpoint Detection and Response) coverage, flagging any gaps or non-compliant devicesConduct monthly software license audits (e.g., ChatGPT, Cursor) to identify unused or underutilized seats for reallocation and cost optimizationTrack phishing simulation results and flag users who may need additional security awareness trainingAssist with compliance documentation collection for SOC2/GDPR audits by gathering screenshots, logs, and required evidenceUpdate and maintain internal IT documentation and FAQs based on recurring support requests and common issuesMonitor shared inboxes daily (e.g., info@, accounts@) to triage urgent requests, filter spam, and escalate priority items to the Technical Operations ManagerWhat you’ll bring:1–2 years of professional experience in IT support, helpdesk, or a related technical role. A degree or diploma in a technical field such as Information Systems, IT, or a related disciplineStrong written and verbal English communication skillsHands-on experience with Google Workspace administration (account setup, groups, permissions)Basic understanding of IT and security concepts (identity and access management, MFA, phishing awareness).Comfort with hardware tracking and inventory managementFamiliarity with ChatGPT or other AI tools for productivity and problem-solvingExperience with automation tools (Zapier, APIs, Python, or similar) and a mindset for identifying and automating manual, repeatable processesThe standard working hours are 8:00 AM - 5:00 PM, with a 1-hour break from 12:00 PM - 1:00 PM. However, flexibility may be required to work within a 7:00 AM - 8:00 PM window to support collaboration with our globally distributed team, while maintaining a standard 8-hour workdayPreferred:Exposure to compliance or security frameworks (SOC2, ISO27001, GDPR)Experience with Apple Business Manager, Rippling (MDM), and CrowdStrike (EDR).Background in a SaaS or startup environmentQualities:We're looking for someone who is curious, dependable, and knows when to ask for help - someone who takes pride in their work and believes in supporting the team's successWhy clearer.io?Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalfPurposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something newEndless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningfulAlways open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication - with customers, partners, and team members - is essential for building strong relationshipsClear Benefits:Work remotely from anywhere that brings you happinessPerformance-based Year-End Bonus: Recognizing and rewarding your individual contributionsWellness Allowance: Support for classes promoting physical and mental healthTime Off: 20 days/year, in addition to Vietnam holidaysMacBook ProvidedCollaborative Events: Offline meet-ups, monthly gatherings and year-end partyContinuous Learning: Technical and general workshops, online resourcesHealth and Wellness Benefits: Generali Health Care, annual check-upInternational Exposure: Enhance expertise and English communication skillsBe a part of clearer.io - where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!