Junior IT Support Specialist

We are currently seeking an energetic individual to work full-time in our Lisbon office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.When applying, please ensure you're submitting your CV in English.Responsibilities include:Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requestsPerform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repairAdhere to procedures for logging, reporting and monitoring helpdesk requests.Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship buildingRequired Skills:Must be fluent in the English languageThe ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of peopleHighly self-motivated and with reasoning skillsKnowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)Knowledge of Mac OS X is desirableKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.Knowledge of Antivirus and Spyware removal techniquesAbility to quickly diagnose and fix problemsAbility to articulate and maintain attention to technical detailsAbility to open a computer and replace defective componentsDesire to learn new skillsAbility to follow through and document issues as well as resolutionsBe able to work in a team-oriented, collaborative environmentFamiliar with Microsoft Active Directory a plusBy applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting