JUNIOR IT SUPPORT TECHNICIAN

Our client, an established group of companies within the financial sector, is seeking to hire a highly skilled Junior IT Technician to join their team. This is an excellent opportunity for a professional with strong IT experience to grow their career within a reputable organisation. The IT Technician will perform specific technical support, administrative tasks, and reporting as it relates to the IT Infrastructure and Services of the Group or any of its subsidiaries in line with the standards and guidelines defined by the Group.Formal Education:Relevant degree or diplomaMicrosoft 365 Fundamentals (MS900)Microsoft Azure Fundamentals (AZ900)ITIL V3/4Experience:Minimum of 2 years’ experience in a support roleExperience working in Microsoft 365 EnvironmentExperience working in Microsoft Azure EnvironmentDuties:SupportProvide desktop and end user support to all Efficient users.Implement instructions or requests in line with company procedures.Support implementation of projects in line with company procedures.Continuously update information in the assigned ticketing system.Create and continuously update site documentation.Fault tracking and reporting.Regular feedback to internal stakeholders and line manager.Educate employees regarding IT matters and Group policies, processes and standards.ProcessesFacilitate support function in line with support and ticketing process.Implement support in line with agreed service levels.Educate employees about and enforce support and ticketing process.Effectively communicate during the fault resolution processTechnologyIdentify any shortcomings and opportunities to improve infrastructure.Identify and communicate any recurring problems.Monitor technological infrastructure (networks and computer systems).Full working knowledge of Microsoft 365.