Junior Payment Support Specialist

About UsGlobal Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.We are looking for a motivated professional who wants to advance in the position of Junior Payment Support Specialist.Responsibilities:Set, maintain and optimize the process between the merchant and Payment providers;Design and monitor reports that will help collect relevant data about payment methods and its performance;Keep up to date with the industry best practices in payments processing and recommend implementations as per the business needs;Optimization and automation across all payments related verticals (costs, performance and approval rates, user experience etc.);Develop new operational workflows to increase efficiency across the department;Provide assistance to Compliance, Marketing, Risk, and Customer Support teams.Requirements:Fluency in English – both written and spoken;Excellent computer literacy (Microsoft Office);Attention to details and accuracy;Ability to multi-task, prioritize, and manage time effectively;Available to work in shifts (including evening shifts) and weekends.Advantage:Payments or Finance backgroundUnderstanding of the online payments environment;Previous experience with Zendesk or other ticketingUniversity degree (Economics, Accounting, Finance - would be considered a great advantage);What to expect from us:Competitive remuneration package and social benefits;Friendly environment with colleagues ready to share their experience;Opportunity to turn your ideas and approach into real implementation;Full-time employment and labor contract;Health insurance from the very first month;Regular Happy hours each Friday;Food and Birthday gift vouchers, Newborn bonus;Team-building events and activities;Great location in Office Park Plovdiv, Blvd Svoboda 65.If you are interested, please send us CV in English.All applications will of course be treated in the strictest confidentiality.Only the short-listed candidates will be contacted!