Junior Pilot Implementation & Store Support (Johannesburg)Key Account Manager (Cape Town)

This role supports the operational roll-out of a pilot by completing store activations, training staff on app processes, providing weekly store check-ins, monitoring SLA adherence, and escalating operational issues. The job contributes to Afoody’s mission by ensuring consistent platform adoption in pilot regions and strengthening store participation Responsibilities • Conduct store activation visits, completing operational checklists. • Deliver short in-person and virtual training sessions to store teams. • Perform weekly store check-ins to ensure SLA and listing cadence compliance. • Troubleshoot app or workflow issues and log support tickets. • Maintain activation and incident logs with timely updates. • Track pilot performance metrics and submit weekly status reports. • Gather store feedback and suggest small process improvements. • Escalate operational risks and delays to management. • Assist in compliance with customer communication and brand standards.