Junior SAP CRM Support Specialist

We are looking for a Junior SAP CRM Support Specialist to make our team even stronger. You will have the opportunity to support our clients and enhance your SAP Customer Experience skills. If you are ready to contribute and grow within our dynamic environment, we invite you to apply. ResponsibilitiesSupport clients in utilizing SAP CRM effectivelyAssist in troubleshooting SAP CRM-related issuesCollaborate with distributed teams to resolve support inquiriesEngage in long-term study of complex project knowledgeUtilize Jira and Confluence for project management and documentationProvide feedback for system improvementsDocument support processes and client interactions RequirementsOver 6 months of experience in SAP CRMBackground in customer support or previous roles as a support agentExperience in services business processesUpper-Intermediate level of English, both spoken and written (B2+)Residence in Ukraine (remote work is eligible only for candidates based in Ukraine) Nice to haveFamiliarity with Jira and ConfluenceExperience as an SAP user We offerWith us you can:Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locationsParticipate in volunteer, charity programs and communities (both technical and interest-based)We focus on your professional growth:You can plan your individual career path together with your managerReceive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)What we offer:Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' children Kindly note that this role supports remote work, but only from within Ukraine. Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview. EPAM strives to provide its global team of over 61,700 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.