Junior Service Advisor

At Wayne Toyota, we are invested in our dedicated team of professionals and take pride in providing outstanding products and services to our customers.The Junior Service Advisor is one of the dealership’s front-line customer relations representatives. The job encompasses performance in customer service requests and concerns, achieving service sales objectives and accurately completing administrative duties in a timely manner.The main responsibilities include:Promptly meet and greet service customers in a friendly and courteous manner and make every reasonable effort to make the entire service experience as pleasant as possibleSell only appropriate maintenance services and repairs related to the customer’s vehicle and as directed by the customerEnsure accuracy of customer information on file as well as accuracy of information regarding the concern, cause and correction on the repair orderListen to the customer’s reasons for bringing their vehicle to the service departmentProvide accurate quotes for all services and repairs recommended when additional needed repairs are found during the repair processContinual learning and educationMeet or exceed key performance indicators for the positionQualifications:A minimum of 1 year experience as a Service Advisor/Service Writer or a minimum of 3 years experience as a Parts Advisor at a dealershipPassion for providing an outstanding customer experienceStrong verbal and written communication and organizational skillsValid class G driver’s license with no major convictionsEnjoy multi-tasking in a fast-paced environmentComfortable with a computer-based scheduling environment and easily learn new softwareWillingness to continually learn and improve skillsAbility to work Saturdays as part of regular scheduleCore Values:Positive Attitude Friendly, caring, thoughtful; causes others to smileSelf Motivated A strong work ethic combined with a desire to continually improveTrustworthy Honest, loyal & ethicalReliable Dependable and accountable for work doneTeam Player Working together to achieve our visionWhat We Offer:Friendly, professional environmentTraining program designed by Toyota, a proven industry leaderEmployee pricing programOpportunities to advance within our dealershipGroup benefits planCompetitive compensation plan with monthly performance incentivesMonthly car allowance