Junior Technology Engineer

SummaryThe Junior Technology Engineer provides on-site technical support and proactive customer service in support of DCI’s Federal Help Desk and IT Support programs. This role supports workstation and server hardware, operating system and application software, mobile devices, and networked environments. The consultant ensures stable, secure, and efficient technology operations while providing responsive, white-glove support to end users.This is a Washington, D.C. on-site position supporting a federal client.Position is contingent upon contract awardSecurity and ClearanceMust be a U.S. CitizenNO DUAL CitizenshipAbility to pass Federal background checkKey Responsibilities & DutiesProvide proactive, customer-focused IT support for workstation and server hardware, operating system software, and application softwareDeliver Tier 1/2 help desk services, including ticket triage, troubleshooting, and end-user assistancePerform daily server backups, hardware/software upgrades, and regular patch managementTroubleshoot system outages and performance issues across Windows, macOS, and server environmentsSupport imaging, setup, and configuration of laptops, desktops, printers, and peripheralsManage asset inventories and maintain warranty tracking databasesCollaborate with client network administrators to ensure network performance and connectivityDocument support activities, issues, and resolutions with accuracy and timelinessProvide clear technical briefings, user guidance, and system demonstrations as neededCustomer Support and CommunicationDeliver exceptional service and communication with professionalism and clarityTranslate complex technical concepts into user-friendly explanationsMaintain service excellence through responsiveness and a proactive support approachTechnical ExpertiseManage and maintain multi-platform environments, including Windows, macOS, and server systemsTroubleshoot and resolve software, hardware, and network connectivity issuesPerform system configuration, updates, and optimization for end-user performanceRegularly conduct security testing, system monitoring, and data backupsAdminister Active Directory, group policies, and user account managementSupport iOS and Android mobile devices, including setup, security, and troubleshootingRequired QualificationsTechnical Expertise in Multi-Platform EnvironmentsManaging Operating Systems: Support Windows, Mac, and server systems; ensure proper configuration, updates, and maintenance. Install and configure application software and computer hardwareTechnical Support and Troubleshooting: Provide technical assistance, troubleshoot and resolve issues related to hardware, software, and network connectivityUser Account Management: Create and manage system permissions, user and computer accounts; ensure proper access controls and security complianceSecurity and Monitoring: Regularly perform security tests, monitor system security, and implement firewalls, backups, and other protection protocolsNetwork Maintenance: Maintain network and file systems in coordination with client administrators to ensure seamless communication and reliabilityMobile Device SupportExperience supporting iOS and Android devices, including setup, maintenance, and troubleshootingStrong problem-solving skills and ability to resolve technical issues efficiently, minimizing user disruptionUnderstanding of best practices for system maintenance, device management, and user supportContinuous Learning and AdaptabilityDemonstrated willingness to stay up to date with evolving technologies, tools, and practicesFlexibility to adapt to changing environments and user requirementsBachelor’s degree in a computer-related field or 0–3 years of relevant technical experienceCustomer service training and up to 3 years of direct end-user support experienceExceptional verbal and written communication skills to prepare and deliver technical briefings and reports to client staff, management, and vendorsExperience supporting both Windows and Apple environments, including associated backup solutionsProven ability to install and troubleshoot hardware and software in both environmentsExperience supporting iOS and Android devices for enterprise usersDemonstrated ability to effectively teach and explain technical concepts to end usersCertifications (Required At Least ONE Or MORE)HP Certified Professional – Accredited Platform Specialist (Desktops, Servers, Printers, Laptops)Microsoft Certified Professional (MCP)Apple-Certified ProfessionalPreferred Qualifications1–3 years of professional IT support or systems administration experiencePrior experience supporting federal clients or other regulated environmentsDemonstrated ability to deliver technical support in SLA-driven environments, consistently meeting defined performance and quality metrics. Strong organizational and multitasking skills; able to prioritize effectively under deadlinesSalary Range: $70,000 - $90,000Disclaimer & Equal Employment Opportunity StatementThis job description will be reviewed periodically to ensure alignment with evolving business needs and organizational priorities. Duties, responsibilities, and essential or non-essential functions may be modified, added, or removed at any time at the discretion of management.Equal Employment Opportunity Statement:Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation—where all employees are treated with respect, dignity, and fairness, and are supported in reaching their full potential.Powered by JazzHRJ00LopftAX