Junior Ticketing Manager

About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Lebanon, Qatar, and Kuwait from our Dubai-based headquarters.Our Expertise: We specialize in a diverse range of ticketing solutions, catering to various sectors includingLarge and Small Entertainment EventsComprehensive Business Events, including Visitor Registration Services and BadgingDiverse Sports Event TicketingTourism Attraction TicketingAdvanced Box Office Solutions for Venues including Stadiums, Theatres, and CinemasInnovative Marketing Solutions for Event PromotionKey Responsibilities:Achieve established goals as set by the Operation ManagerSupport the team and the Event Organizers that use the Platinumlist ticketing solutionWill be assigned multiple events and you will be responsible for coordinating all aspects of the ticketing system setup from start to finishDiscussing clients' needs with the team, uploading the event online, and helping the team and the client use the ticketing system. (Full training for the system will be provided)Good management skills and always being within reach of the team and client virtually which might include sometimes the weekendsHandle all the requirements related to event setup that is requested by the team and the clientsCreate a great customer experience for people buying the tickets by setting up a clean and good-looking event pageCreate and periodically check the events built to ensure that they have no errors or mistakes and keep them updated with the latest informationSolve problems on the go in a small amount of timeDeal with different customers and clients requests and complaints and solve them easilyCreate a Ticket Sales Plan and provide weekly updates on progress against the plan to Operation ManagerCoordinate with teammates, including marketing and support, to expand attendance at all eventsResearch, prospect and establish leads for relationships through industry networkingEnsure effective and efficient coverage of all inquiries, including telephone, online and direct salesSupport the organization's efforts to create a fan experience that aligns with the CEO's vision for PlatinumlistRequirements1+ years of experience in ticketing, e-commerce, travel or related industriesAbility to work in a high stress environmentAbility to learn software functionality quicklyProblem-Solving: Resolves customer or software-related issues promptly and efficientlyTime Management: Ability to manage multiple customer inquiries and requests within set deadlinesMinimum B2 level in English (C1 and C2 are a surplus). Strong communication skills are essentialAttention to detail: Ability to notice small things within event details, event requirements, and client questions. BenefitsWhy Join Us: A dynamic and inclusive work environmentThe opportunity to work with a leading ticketing provider in GCCA chance to contribute to the entertainment industry and help shape experiences for thousands of users