Key Account Coordinator

Key Accounts Coordinator (Location: Hamburg, Germany, Hybrid)WHAT YOU'LL BE DOINGThis role supports the Regional Director and Key Account Managers by managing RFQs, pricing, SOP maintenance, analytics, and day-to-day coordination to enable strategic account growth.ESSENTIAL RESPONSIBILITIES INCLUDE:• Serve as primary internal contact for Key Account Managers (KAMs) to ensure smooth execution of customer requirements.• Support KAMs in RFQs, tenders, and spot quotations for LCL shipments (export & import).• Maintain and update customer SOPs and rate agreements.• Manage quote follow-ups, track conversion ratios, and monitor hit/miss reasons.• Handle customer inquiries promptly, ensuring consistent service levels and communication.• Participate in business reviews by preparing performance data and shipment analytics.• Coordinate with Trade & Pricing teams to provide competitive LCL quotations (freight, origin, destination, and local charges).• Maintain an updated rate library for key accounts, ensuring valid tariffs are accessible to the sales team.• Coordinate with KAMs and Sales teams to manage incoming leads, track progress, and ensure timely follow-up for conversion opportunities.MINIMUM QUALIFICATIONS AND REQUIREMENTS:• 3+ years in freight forwarding or NVOCC, preferably in LCL quoting/pricing, sales support, or key-account operations.• Strong Excel skills (lookups, pivots, margin modeling) and comfort with dashboards/BI.• Working knowledge of TMS/forwarding platforms (e.g., CargoWise) and/or e-tendering tools (e.g., Transporeon).• Solid understanding of LCL/Ocean workflows, Incoterms, and quote-to-book processes.• Languages: German (C1) and English (professional); additional European or African languages are a plus.• Exceptional organization, follow-through, and stakeholder management