Key Account Manager - Amazon

Key Account Manager — CanadaAbout the CompanyOur client is a highly successful, publicly listed global eCommerce mattress and furniture company that values and empowers an entrepreneurial spirit in all employees. With over 20 years of experience in the mattress and furniture industry, we’ve expanded into 22 countries and plan to grow further in the coming years. To date, we’ve inspired over 2.6 million reviews from satisfied customers.Your RoleAs the Key Account Manager, reporting to the Country Manager/Senior Director of the Canadian business unit, you will be the key contact for select major OMNI Channel retailers, managing sales, promotional, and marketing initiatives across various channels.Key Objectives1) Build Relationships & Drive PerformanceDevelop direct relationships with buyers and category/marketing teams at key retail accountsBecome a preferred partner to key decision-makersAchieve account-specific sales targetsNegotiate terms and conditions annuallyContribute to defining and implementing growth strategies by retailerIncrease market share and improve base sales ratesCollaborate with internal departments to build and execute high-ROI promotional plansOptimize product mix for profitabilityReview sales, inventory, and forecasting weekly to address stock imbalances2) Analyze Account PerformanceContribute to the 18-month commercial and forecasting strategyManage and analyze customer P&L to assess the impact of key actionsTrack sell-in and sell-out performance by brand and share insights internallyRegularly review and optimize online assortments per retailer and localeMonitor consumer pricing to ensure compliance with local lawsTrack competitor activity and initiativesPrepare and report sales forecastsIdentify new growth opportunities and create actionable plansEnsure execution of planned initiatives3) Collaborate Across TeamsLead coordination with internal stakeholders to optimize key accountsEnsure eCommerce website content is accurate and aligned with brand standardsTrain, mentor, and support onboarding of new team membersProvide weekly sales reports and projections to managementTake on special projects as needed (e.g., showroom setup, product sample delivery)What You’ll Bring to the TeamThis role requires an independent and motivated professional who thrives in a fast-paced, detail-driven environment.Required Experience & Skills:Strong understanding of eCommerce and OMNI channel business modelsExperience in negotiation and managing customer P&LAbility to analyze data and uncover growth opportunitiesExcellent presentation and business proposal skillsMinimum 5 years managing accounts on an Amazon platformKnowledge of both direct import and domestic operationsExperience in supply or demand planningHighly organized, deadline-driven, with strong multitasking skillsProficiency in Microsoft Office Suite, especially Excel (VLOOKUP, Pivot Tables); Power BI is a plusStrong data literacy: able to navigate portals, manage budgets, and interpret performance metricsBachelor’s degree in eCommerce, digital marketing, or a related fieldProactive problem solver with a growth mindsetOpen to feedback and continual improvementCareer Development OpportunitiesPotential paths include Sales Director, Head of eCommerce, or Operational Leadership rolesAdditional InformationHybrid work model; candidates must have a vehicle for office commuteOccasional travel to the U.S. (2–3 times per year) may be requiredCompetitive salary based on experience and skill levelJob Type: Full-time, PermanentCompensation & Benefits:Short-Term and Long-Term Bonus StructureExtended Health, Dental, and Vision Benefits