Key Account Manager - Gurgaon

About Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.For more details: https://www.rentokil-pestcontrolindia.comAbout The RoleThe Assistant Manager - Key Accounts is responsible for managing existing customers and winning new ones. The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. RequirementsJob Responsibilities:Manage existing customers (Account Management)i) Customer retentionii) Annual contract renewal with price increaseiii) Collection / DSO managementiv) Up-sellingNew Business DevelopmentWork with branches in delivering excellent customer serviceMarket survey, competitor analysis to understand gaps of our servicesImprove customer profitability / marginsSupport the service team by providing client feedbackAttend to other work-related duties as may be assigned to you from time to timeKey Result AreasCustomer (Revenue) retention of 95%+On-time customer contract renewal of 100%Price increase from existing customers as per target setManage collection and DSO as per targets setGenerate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target setCompetencies (Skills Essential To The Role)Excellent Customer Relationship management skillsGood communication - both verbal and writtenProven track record of customer management and business developmentAbility to work with cross-functional teams.Educational Qualification / Other RequirementBachelor's Degree (or its equivalent) with overall sales experience of 6+ years of which 2 years should have been in Managing Key AccountsFair knowledge of the geography in which the position will be basedGood working knowledge of Word, Excel and PPTRole Type / Key Working RelationshipsIndividual ContributorInternal team External stakeholdersBenefitsWhat can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:SafetyIntegrityInnovationLearning & DevelopmentOpen & TransparentPerformance OrientationDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.