Key Account Manager

Purpose of the Job Responsible for end-to-end telecom & connectivity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts.Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions. Deliverables (Maximum 5-6 key responsibilities) DeliverablesBuild strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOsDriving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenueAugment solution selling, and drive new product penetration in emerging marketsCo-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn controlDemonstrate (Key competencies)Commercial AcumenNew Age Consultative SellingCustomer Service OrientationKey Account Planning & ManagementExecutive Presence – ability to handle CXO discussionsEnterprise/ Carrier Product KnowledgeNegotiation skillsAbility to devise creative ideas to attract the target customer’s attentionRegular Follow –up#BAL