Key Account Manager

Customer Success Manager (Account Manager) - Home-Based in GermanyAre you ready to elevate your career by becoming a pivotal part of a dynamic team? This role is designed for a professional with robust account management skills, eager to drive customer satisfaction and foster long-term relationships.Why This Role Stands Out:- Flexibility: Enjoy the convenience of working from home while managing key accounts across Germany.- Impact: Play a crucial role in ensuring customer satisfaction from the initial project phase to large-scale deployment.- Growth: Engage in upselling and deal negotiations, directly contributing to the company's growth and your professional development.- Collaboration: Work closely with various internal teams, including the Director of Customer Success, project management, product management, customer service, and engineering, ensuring your customers' needs are met and prioritised.Key Responsibilities:- Customer Satisfaction: Support customer satisfaction from the first project to deployment at scale, validated by upsell and surveys.- Communication: Lead communication with a set of key customers, understanding their needs and expectations.- Deal Management: Prepare offers, negotiate, and close deals for any upsell at these key accounts.- Representation: Represent the company, its products, services, and culture to customers and their partners.- Strategic Development: Map and understand stakeholders at each customer to develop tactics and strategies.- Internal Coordination: Interface internally with various departments to ensure customer needs are understood and prioritised.- Proactive Improvement: Suggest improvements for products, operations, and services proactively.Skills and Experience Required:- Proven experience in account management, with a track record of supporting customer satisfaction and closing deals.- Strong communication skills, with the ability to understand and meet customer needs.- Experience in preparing offers and negotiating deals.- Ability to represent the company professionally and build strong relationships with key stakeholders.- Strategic thinking and the ability to develop and implement effective tactics.- Advantageous: Experience in automation, intralogistics, robotics, AI, or technology.This role is perfect for a driven individual looking to make a significant impact while enjoying the flexibility of a home-based position. If you have the skills and experience required, this could be the next exciting step in your career.