Key Account Manager

Key Account Manager (Ecom)Reports To: Head of Ecom & DTCAbout Us:Founded in the US (Seattle) in 1995 by Paula Begoun, Paula’s Choice Skincare is a multinational brand that is now 29 years strong! Our vision is to empower consumers with in-depth knowledge and enable people around the world to make the best choices for their skin. We question ingredients, follow the facts and stand up for the customer, because we believe that Beauty Begins with Truth.About Our Culture:We’re a rapidly growing entrepreneurial team that thrives on change, prioritizing a culture of feedback and inclusivity. We adopted an agile way of working and thrive on change. Agile lives and breathes in our full organization; this makes us move fast and grow even faster. We are proud to consistently show high double-digit growth.Paula’s Choice is also committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We hope you agree. If you share our values and our enthusiasm for empowering people to achieve their own definition of beauty, Paula’s Choice could be a wonderful fit for you.Why are we looking for you?We are seeking a dynamic and results-driven Senior KAM or KAM /Key Account Manager (Ecom) to drive the growth of our ecommerce channels, with a strong focus on e-commerce platforms such as Shopee, Lazada,…. This role will be responsible for managing key digital accounts, developing sales strategies, and ensuring a strong brand presence in the derma-cosmetic industry.Key Responsibilities:1. Business ManagementDevelop annual strategy and monthly sales plans, forecasts, and budgets for e-commerce platforms such as Shopee, Lazada, Tiki, TikTok Shop, and other online retail partners.Manage P&L for e-commerce platforms to achieve sales, margin, and growth targets.Monitor daily sales performance and take corrective actions when needed.2. Account & Relationship ManagementServe as the main point of contact with e-commerce platforms’ category team and internal stakeholders.Negotiate annual joint business plans, trade terms, and marketing collaborations with the Shopee team.Build and maintain a strong partnership with platform representatives to ensure brand priority and visibility.3. Campaign & Marketing ExecutionPlan and execute campaigns in alignment with brand and e-commerce platforms calendars (e.g., 3.3, 6.6, 9.9, 11.11, 12.12).Manage product listings, pricing, and content to ensure accuracy and consistency with brand guidelines.Coordinate cross-functional teams (Marketing, Supply Chain, Finance) to execute promotions effectively.4. Data & Performance AnalysisAnalyze traffic, conversion, and sales performance to identify business opportunities and optimize ROI.Generate reports and insights to support strategic decision-making.Track competitive activities and market trends on Shopee and other platforms.5. Inventory & Operation ManagementCollaborate with the supply chain team to ensure adequate stock levels for campaigns.Track media performance, manage budgets, and ensure ROI for each key accountPrepare regular reports on business performance, market trends, and consumer behavior.Requirements and Qualifications Bachelor’s degree in Business Administration, Marketing, or related fields.Minimum 5 years of experience in Key Account or E-commerce roles, preferably in FMCG, Beauty, or Consumer Goods industries.Solid understanding of e-commerce platforms and their operational models (Shopee, Lazada, TikTok Shop, etc.).Strong analytical, planning, and negotiation skills.Ability to manage multiple projects simultaneously and work under pressure.Proactive, strategic thinking with a strong results-oriented mindset.Proficient in Excel, PowerPoint. Experience with data analysis tools is a plus. AI obsession is preferable.Benefits & PerksCompetitive salary and annual performance bonus based on individual and company achievements.Probation time: 02 months 100% salary and full insurance coverage (social, health, and unemployment).Full insurance coverage (social, health, and unemployment) in compliance with local labor laws.Premium healthcare program for employees (and family members, if applicable).Special employee discounts on company skincare and cosmetic products.Annual health check-up and wellness programs.Professional development opportunities through internal and external training programs.Dynamic, open, and collaborative working environment with passionate beauty experts.Flexible working hours and hybrid work options depending on company policyLocations: HCMC Office: Level 21, Riverfront Finance Center, No. 3A-3B Ton Duc Thang street, Sai Gon ward, Ho Chi Minh CityOr Ha Noi Office: Level 2, IDMC Duy Tan Building, No. 21 Duy Tan Street, Cau Giay ward, Ha NoiWorking time: 8h/ day, from 9.am to 6pm, Monday to FridayOur culture is the result of our behaviors, our personal commitments, our willingness to collaborate, listen, and learn. If you recognize yourself in our values, you will feel at home at Paula’s Choice.