Key Account Manager

PermanentLinbroParkCPGOverviewWe are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.Job PurposeThe Key Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively. To help grow business in the principal channel through expansion of services to customer base. To maintain profitability of key accounts, and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships.Key ResponsibilitiesSet customer strategySet strategy for individual customers based on group and customer objectives.Obtain sign off across the business on customer strategy.Implement key KPI’s in line with strategy. Relationship Management Set key KPIs for customers in line with business strategy.Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.Manage internal business functions against agreed KPI’s.Manage customer queries and concerns as and when they occur. Business Development Identify opportunities for expansion within existing principals.Match Vector business capabilities to principals’ needs through identifying service solutions.Guide commercial discussions with team and negotiate commercial agreements.Implement rate reviews and increases as and when needed to ensure management of principal profitability.Drive Supply Chain EfficienciesWork cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.Self-ManagementTake ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.Qualifications And ExperienceQualifications, Skills and Experience Required for the Job Bachelor’s Degree or similar. 3 years account or general administration experience preferably in a FMCG environment. 5+ years supply chain experience. Skills and CompetenciesAdaptable.Attention to detail.Deadline driven.Ability to build relationships.Customer focused. We look forward to hearing from you!