Key Customer Support Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.Job DescriptionAs a Key Customer Support Specialist, you will deliver exceptional service to our Premium Airline customers, ensuring a seamless travel experience and building strong, lasting relationships. This role is highly client-facing and requires a proactive, consultative approach to problem-solving and service delivery.Key Responsibilities:Serve as the primary point of contact for premium customers, providing personalized assistance and ensuring all inquiries are handled promptly and professionally via phone, email, or digital channels.Resolve operational issues efficiently, using a consultative approach to understand customer needs and deliver tailored solutions.Drive customer satisfaction through proactive follow-ups, clear communication of updates, and offering training or guidance on available services and tools.Collaborate with internal teams to coordinate solutions and guarantee timely, high-quality service delivery across all touchpoints.Champion efficiency and innovation, promoting digital solutions and eliminating outdated processes to improve customer convenience and operational effectiveness.Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.Qualifications:Two to three years of customer service experienceSkills & Competencies:Strong verbal and written EnglishExcellent interpersonal communication skillsProven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiriesExcellent telephone skills including listening and demonstrating courtesy, empathy, and accuracyThorough knowledge of all relevant operational processes and procedures and company products and servicesProficient in and able to navigate all relevant computer systems to pull reports, shadow clients, and troubleshoot technical issues, etc.Ability to perform interest calculations and account adjustmentsStrong analytical and problem-solving skillsAbility to manage multiple tasks/projects and deadlines simultaneouslyWorking hoursRotational shifts (Monday - Friday)2:00 pm - 10:00 pm & 4:00 pm - 12:00 amLocation ExpectationsThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.Posting may be closed earlier due to high volume of applicants.