Years of experience: 1 - 3 yearsJob Summary: We are looking for a highly skilled Technical Solution Specialist to provide technical support to our customers. The ideal candidate should have strong technical skills and experience troubleshooting complex software and hardware issues. You will be responsible for resolving technical issues, answering customer inquiries, and providing technical support to our clients. Responsibilities: Provide technical support to customers via phone, email, and chatTroubleshoot and resolve technical issues related to software.
Collaborate with cross-functional teams to identify and resolve customer issuesDocument customer interactions and technical solutions in our ticketing systemParticipate in product testing and provide feedback to the development teamStay up-to-date with new technologies, products, and featuresRequired skills: Bachelor's degree in Computer Science, Engineering or a related fieldProven experience as a Technical Support Engineer or similar roleAptitude to acquire deeper product knowledgeStrong problem-solving skills and attention to detailData Model and Entity RelationshipExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and prioritize tasksFamiliarity with helpdesk software, ticketing systems, and remote desktop toolsFamiliarity with Excel functions and formulas.
(Must Have)Experience with APIsFamiliarity with scripting languages is a plusYears of experience: 1 - 3 years
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