Knowledge Management Assistant

Job ResponsibilitiesHandle the SMAX Service Management Request for KM workflow.Manage the SMAX KM Articles & News workflow: Compile, classify relevant content and publish it on the platforms (Teams, Viva Engage, etc.). Organize meetings and follow up with relevant stakeholders (creator, reviewer, etc.).Manage the SMAX banner update.Promoting collaboration and knowledge sharing culture through defining, supporting and encouraging the use of knowledge to employees of all skill levels and rolesParticipate in meetings and interviews to identify and create Knowledge contents and to share the KM process.Maintain de KM documentation up to date.Maintaining the knowledge management system or platform contents up to date: ensure that the KM content is up to date (archival dates for articles follow up).Help capture new knowledge: suggestions for new articles content, identify the missing content (Leia reports)Actively share the KM news and content for IT community on the different channels (Viva Engage, Teams communities)Apply the KM calendar: KPI, highlight articles, monthly reviewData ManagementJob RequirementsPosses a bachelor's degree in information management, library science, business administration, or related fieldAdditional certifications in Knowledge Management preferredAdvanced skills in Microsoft Office (Excel, reports, KPIs)Basic data management and analysis skillsDigital content managementGraphic Design Competencies: Intermediate to advanced skills in graphic design tools CanvaFamiliarity with collaboration tools (Teams, Viva Engage & social networks)Proactive approach to knowledge sharingStrong communication abilities; Ability to work across different skill levels and departments, Works collaboratively with colleagues to achieve organizational goalsExcellent organizational skillsAttention to detailAnalytical thinkingCollaborative mindsetAbility to strongly support and build knowledge products.Demonstrates strong oral and written communications skills.Advanced knowledge of HTML highly desirableAbility to work efficiently with multiple tasks