Community Lead

About KOHOKOHO’s purpose is to empower Canadians to build a great financial foundation with products that are radically transparent and easy to manage. We first launched in 2017, and we have since built a community of over 2 million users. Leading investors around the globe believe in our vision, and we’ve successfully raised over $320M to make our vision a reality. Discover our culture here and get the inside scoop from our team here!About The RoleWe’re looking for a Community Lead to join our team in a remote role based in Canada.

Reporting to the Senior Director of Brand Marketing, you’ll be part of the growing Integrated Marketing function, helping KOHO deepen its relationship with customers and create meaningful community experiences. You’ll shape our voice on our social channels, while also designing how we listen, respond, and build trust with the people we serve. You’ll be the connective thread between KOHO and its most passionate customers, turning engagement into insight, and insight into advocacy. What You’ll Be DoingYou’ll be the voice of KOHO across our social channels.

Responding to feedback, shifting sentiment, and representing the brand with clarity and empathyYou’ll build and manage early community programs:

think product feedback circles, ambassador testing groups, and small moments of connection that grow over timeYou’ll partner with Brand, Product, and User Success to maintain tone consistency and help shape the systems and playbooks for community engagementYou’ll track trends in sentiment, share user insights with the broader org, and look for ways to turn engagement into retention and users into advocatesYou’ll help us transition away from content-heavy posting, focusing instead on conversations that matter and updates that serveWho You Are5+ years in community management, social engagement, or customer-facing brand roles, ideally in fintech, consumer tech, or mission-driven brandsYou have strong instincts for when to jump into conversations, how to shift tone, and how to turn complaints into connectionYou’ve led or contributed to community programs or beta feedback groups, and are energized by building trust with real usersYou write cleanly, naturally, and with purpose, and you can flex tone based on audience, context, and channelYou care deeply about helping people feel seen, supported, and connected, and you believe brand trust is built one response at a timeWhat's In It For You?We Invest Time And Resources Into Making Sure KOHO Is As Good As The People We Hire.

Here Are Some Of The Reasons We Attract The Best People🧘‍♂️ Balance Your Life - Company-wide summer wellness days, winter holiday closure, personal days, a wellness spending account, and maternity & parental leave top-up💻 Remote First - Work from anywhere in Canada with a budget to set up your home office🆙 Level Up - Access to an in-house certified performance coach and an annual training budget🙌 The KOHO Culture - We have won 7 "Great Place to Work ®" awards since 2019🤝 Be an Owner - Every KOHO employee gets a generous amount of equity with a 10 year exercise windowThe KOHO culture is one of collaboration, creativity, and diverse perspectives.

We are committed to building and fostering an inclusive, accessible environment for everyone. If you have any questions, concerns, or requests regarding accessibility needs, please contact peopleaccessibility@koho. ca and the People and Culture team will be happy to help. AI Disclosure: KOHO uses artificial intelligence (AI) in certain aspects of its recruitment process to screen, assess, or select applicants. For any questions or concerns, please contact us at talent@koho. ca. Note: this posting is for an existing vacancy that we are seeking to fill.