KYC Senior Specialist

Job DescriptionDocumentation ReviewReach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitudeReview and ensure that all information and documents collected are good to satisfy regulatory requirementsScreeningPerform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customersConduct outreach to customers to obtain relevant information to address screening alertsEnhanced Due Diligence/Periodic Reviews/Event Driven ReviewsPerform background checks and conduct interviews with customersReview and update KYC profiles for existing customers in accordance with the review scheduleConduct transaction reviews to identify any abnormalities that require further investigationsInvestigate and conduct trigger event reviews on existing customers, assess customer’s business and perform AML risk assessmentTransaction MonitoringReach out to customers to obtain relevant information to address transaction monitoring alertsEvaluate the completeness of customer’s response and clarify where requiredOthersProvide ongoing SME guidance to support the production teamsUpdate relevant MI timely and accurately to ensure that KPI can be reported quickly and efficientlyProvide support for urgent requests, assist the team in completing ad-hoc projectsPreparation of data to track Book of Work completion and MI reportingLeadership & TeamworkAdvocate focus in customer experience at the heart of the team’s operationsChampion agile ways of working across the teamAbility to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intentBuild and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teamsRequirementsMinimum 6+ years of KYC/AML experience working with Corporate/SME Banking clientsBachelor's degree holder in any relevant courseClient facing experience is preferred, AML certification is an added advantageProficiency in the Singapore AML/CFT regulations and guidelines will be an added advantageGood communication skills, proficiency in English and Chinese (verbal and written means)Ability to organise and prioritize workload, deliver all commitments on time under minimal supervisionAn accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customersEntrepreneurial mindset – overcome challenges with creative thinking and innovative solutionsHigh-energy and the ability to thrive in a fast-paced environmentStrong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levelsClient-obsessed, prioritizing customer experience and achieving service excellenceProactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellenceEmbrace continuous learning and developmentProficiency in English. Mandarin proficiency is highly preferred.