L&D and Quality Manager - Amankora

Location OverviewJoin our team in Amankora. The first resort in Bhutan and with five lodges across its central and western valleys, Amankora has been a part of this legendary Buddhist Kingdom for almost 20 years. Dedicated to providing an unparalleled experience of this pristine, year-round destination – one of the happiest places in the world – Amankora’s five lodges are each a sanctuary designed to complement its uniquely beautiful setting.L&D and Quality Manager - AmankoraRoleThe Learning & Development and Quality Manager supports the implementation of training and development programs to enhance the performance and service standards of the hotel. This role fosters individual and team growth, delivers key learning initiatives, assists in quality assurance processes, and drives engagement through cultural and organizational development. As a brand ambassador, the Learning & Development and Quality Manager exemplifies and reinforces the “Aman way-of-life” through our values, spirit, and service culture.Key ResponsibilitiesTraining Strategy Support and Planning:Collaborate with others to identify training needs and support with the creation of relevant learning and development programs.Maintain and execute annual training plans and calendars in collaboration with department heads.Quality Assurance & Performance Monitoring:Assist in implementing quality assurance processes, such as audits and performance metrics, to assess operational performance and identify training needs.Analyze data from quality assurance processes to recommend practical training solutions which enhance service standards.Talent Development & Engagement:Supports the implementation of tools such as engagement surveys and performance reviews to identify learning opportunities for individuals and teams.Provide onboarding and coaching for new colleagues, while assisting in creating familiarization plans for new leaders.Collaboration with Department Leaders:Partner with department managers to ensure training programs align with operational needs.Act as a resource for departmental trainers to ensure departmental trainings are being conducted.Facilitation & Program Delivery:Deliver core programs including First Journey (Orientation Program), Aman’s Train-the-Trainer program, brand introduction, SEVA and Brand Promises, foundational service skills as well as supervisory and entry-level management development programs while monitoring feedback.Provide refresher training to departmental trainers and monitors at least twice a year.Learning Program Administration:Maintains accurate training records and ensures materials are current and relevantRegularly reviews completion rates for mandatory training programs to be in compliance with local laws and regulations.Cross-functional & External Collaboration:Coordinate cross-training programs and language training initiatives as needed to ensure exceptional guest service.Liaise with external educational institutions, such as universities and vocational training schools, to manage internship programs and monitor trainee progress.Corporate Learning Program Support:Supports participants in Corporate Development Programs, such as ELEVATE AND IGNITE by providing local property advice and guidance.Support the facilitation of Corporate Learning Programs and e-Learning platforms.Budgeting and Financial Oversight:Manage the Learning & Development budget together with Dir. of HR, ensuring effective allocation of resources to training programs and initiatives, including corporate programs.Identify cost-effective solutions to ensure efficient use of training resources.Other Duties:Perform additional duties as assigned by the Country General Manager.Qualifications2+ years' experience in L&D, preferably within a luxury service environment.Bachelor’s Degree or related in Tourism, Hospitality, Business Administration or Human Resources.Hospitality experience required, with previous operational experience in hotels preferredFluent in English.Familiarity of modern learning and development tools, technology and techniques.Excellent communication, presentation, and people management skills.Must possess outstanding people skills, professional presentation and sophisticated interpersonal skills while displaying exceptional grooming standards.Positive attitude, committed to high levels of internal and external customer service, both written and verbal.Strong flexibility and resiliency skills to adapt to various work situations and high-pressure situations.Proficiency in Microsoft 365 and LMS applications, including basic ability to develop e-learning content. Where applicable: Possess the appropriate work permit to be employed.The Company has the right to add, delete, change or modify job duties and responsibilities described in the Job Description, at the discretion of the Company, with appropriate notice.BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey making you feel valued, included and at home.If you are passionate about driving excellent training and learning environment in an ultra-luxury setting, we invite you to apply to join us on our journey.