L2/L3 Technical Support - Argentina Only

🧑‍💻 L2/L3 Technical Support – Argentina OnlyOur client is looking for a proactive and tech-savvy L2/L3 Technical Support professional to join their global team. This role is with an innovative software and AI resources company that helps organizations build intelligent, customer-focused support operations.You’ll be the go-to expert for complex technical issues, working closely with Product and Engineering teams to resolve escalations, improve processes, and enhance the customer experience.Key ResponsibilitiesProvide advanced (Level 2/3) technical support via email, chat, and phone. Troubleshoot and analyze HAR files, console logs, SQL queries, and product performance issues. Collaborate with Product and Engineering teams to resolve bugs and feature requests. Document solutions, update internal knowledge bases, and create customer-facing resources. Manage escalations and ensure clear, proactive communication with customers. RequirementsBased in Argentina (mandatory) Advanced or native English (written & spoken) 3+ years in Level 2/3 technical support, ideally within a SaaS or software company. Hands-on experience with JIRA Service Management / Atlassian tools. Strong analytical, problem-solving, and communication skills. Availability for a full-time remote role (40 hours/week), working a 6:30 AM Buenos Aires shift, including a 1-hour lunch break. Able to start within two weeks. Why JoinWork 100% remotely with a global, collaborative team. Contribute to innovative projects and make a real impact. Join a fast-growing company with strong values and room to grow. Paid time off (PTO) and all Argentine national holidays off. Company-provided laptop and equipment to set you up for success.