Implementation Specialist (In Office)

Bizowie is seeking a full-time, Pittsburgh-based Implementation Specialist to expand the operations team working on our Bizowie Cloud ERP™ platform. Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job Responsibilities IncludeDevelop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirementsUse initial ramp up time to prove analytical aptitude through completion of various assigned tasks Develop customer specific implementation scope and project timelinesCreate detailed implementation plansServe as the lead contact for daily customer interactions and implementation activitiesLead and support all aspects of customer implementationsDetermine customer requirements through consultation and business process analysisImplement and deploy solutions using the Bizowie Cloud ERP applicationDiagnose, research and analyze customer issues and requestsCreate and help customers formulate training documentation / SOPsCreate and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user trainingDevelop, track and report key implementation progress metricsPrioritize and escalate issues when needed for adequate support and customer next stepsLead data collection activities to ensure the customer has adequate time and strategy for extractionCoach and mentally prepare customers for a successful go liveDevelop/modify existing implementation best practices, procedures and standardsStay current on new system releases and functionalityQualifications2+ years experience in ERP consultingSelf-starter with the ability and willingness to learn complex products and business processesNot afraid to have hard conversations with customers when neededDisciplined approach to setting customer expectations and fostering accountabilityExceptional critical thinking skillsWillingness to step in and put in the effort it will take to help us reach our company goalsHighly technically adept, experienced with web applicationsExcellent verbal and written English communicationExperience with accounting concepts, manufacturing/distribution a plusForward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)Location:

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