Laundry Manager

OverviewShangri-La Jeddah, located on the Jeddah Waterfront along the Red Sea, offers luxury experiences with floor-to-ceiling windows, refined interiors, a dedicated Kids Club, supervised play area, and innovative dining concepts.Job SummaryUnder the general supervision of the Executive Housekeeper, the Service Manager - Laundry is responsible for the general administration and operation of the Laundry Department (including Linen/Uniform Section). Provides supervision, direction, and leadership to ensure efficient and customer-oriented service in the Laundry department.ResponsibilitiesLead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.QualificationsMinimum 5 years of experience in hotel laundry operations, with at least 2 years in a managerial capacity.Certificate in Hotel Management, Technical School, or equivalent professional training.Strong leadership, organizational, and problem-solving skills.Proficient in English; knowledge of additional languages is an advantage.Good health, professional appearance, and articulate communication skills.Computer literate with knowledge of textile care, laundry equipment, and chemical usage.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and Customer ServiceIndustriesHospitality, Travel Arrangements, and Food and Beverage Services