LCL Delivery Specialist

Position SummaryEnsure a smooth export and import process by managing shipment coordination, documentation, and timely cargo clearance. This includes verifying schedules, handling Bills of Lading, and monitoring costs. Additionally, the role involves effective communication with stakeholders, consistent reporting, and professionally managing contingencies to resolve issues, thereby maintaining operational efficiency and customer satisfaction.Who We AreMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.What We OfferMaersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.Key ResponsibilitiesDeliver an excellent customer experienceSet and lead teams through clearly targets rooted in objectives balancing quality, cost and consistency.Monitor service quality of LCL Operations across customers and routings (MLC, Hub/Gateway, Co-load), including LTL inland pick-up and Operations execution, and act on non-compliance to defined product or customer standards.Ensure teams provide speedy LCL order issue and exception resolution with customerEnsuring team adheres to the standard processes and customer specific IOP’s and monitors respective KPI’sSupport onboarding of new team membersBuild up good collaboration with internal / external stakeholders to running LCL OperationsBuild and develop a strong teamBuild teams with strong orientation towards delivering superior LCL customer qualityCoach, motivate and build a high performing teams which lead by example. Inspire and energize the teamIdentify / attract and retain talent, and equip them with a ambitious learning plan; offering constant opportunitiesDevelop and maintain business continuity plans.Support onboarding of new team membersPerformance ImprovementDive team capacity and performance management with LEAN conceptOwn LCL KPIsIdentify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time Operations and proactive notification to the customerCheck for additional business opportunities on satisfactory resolution of issuesLead team on Maersk’s transformance journey through standardization & digitalization adoptionRequired knowledge & SkillsAt least 03 years' professional working experience at similar role(s) in ocean freight / forwarding industry.Bachelor's Degree in related field(s) is preferredExperience in handling LCL is a big plusLanguage proficiency: Fluent English level, Native Vietnamese levelComputer literacy: Good command of Excel and PowerPointGood communication skillsCustomer centricity mindset is requiredPossess can-do and willing-to-do attitudeTeamwork, Discipline, and IntegrityMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.#LI-DNI