Lead - Shared Services Excellence Center

Description: Key Competencies Strategic and forward-looking mindset. Strong execution and delivery orientation. Change leadership in complex, global environments. Financial acumen with a P&L mindset. Excellent interpersonal and influencing skills. Innovative, resilient, and adaptable. Strategic Leadership Define and execute the vision, strategy, and roadmap aligned with business objectives. Drive continuous improvement, automation, and standardization across functions and geographies. Service Delivery & Operations Lead global service delivery for Finance, HR, Procurement, IT, and other transactional/strategic services. Ensure adherence to SLAs, KPIs, and compliance requirements. Establish a robust governance model with business units and corporate functions. Digital Transformation & Innovation Champion the adoption of digital tools (RPA, AI, analytics, ERP, cloud solutions) to optimize processes. Drive data-driven decision-making and build advanced analytics capabilities. Foster innovation in service delivery models and customer experience. Talent & Leadership Build and lead a diverse, high-performing team across multiple hubs/locations. Foster a culture of accountability, collaboration, and service excellence Financial & Business Impact Deliver cost efficiency, process effectiveness, and improved customer experience. Own the GBS budget, ensuring value delivery and productivity improvements. Qualifications & Experience Master’s degree in Business, Finance, Operations, or related field. 10+ years of progressive experience in shared services/GBS, consulting, or operations leadership. Strong experience in digital transformation (automation, AI, ERP, analytics) Cross-industry FMCG and cross-geography experience preferred.