Lead Assessor

Coordinate and manage assessments that ensure competency levels for the Passenger Services Department are up-to-date by managing all Competency Management System (CMS) assessments, reports, and feedback. This role will take immediate action for any CMS related issues.Main ResponsibilitiesEnsure that the Stations team (made up of roles under the Passenger Services Manager) maintains the required level of competency to deliver a safe Metro environment.Provide effective communications and information with internal and external parties in an efficient and timely manner.Prepare the CMS Monthly Summary Report, to be submitted to the Training and Competency Department.Prepare CMS weekly detailed report, to be submitted to Passenger Services Manager.Update and keep assessment record through CMS online data base and location plan.Assist Station Masters, Assessors and other roles to complete assessments when necessary.Liaise with Training & Competence Internal Verifiers to ensure that CMS Assessments are up to date and properly documented.Take action for Non Conformance related to the CMS.Attend Test Case Live exercise to ensure that all employees actions are in line with updated Work Instructions.Established and prepare regular CMS Moderation Meeting to ensure that Station Masters / Assessors have common understanding with regards to CMS updates.Perform Train Emergency Evacuation, where applicable.Assist the Passenger Services Manager in providing feedback and updating the work instructions.Conduct internal CMS audit to ensure proper documentations and assessments are conducted on time.Liaise with the Passenger Services Manager and Rostering team for any roster arrangement/ amendment for staff to ensure that assessment will be done on time.Coordinate with Training and Competency department for any training, refresher and other concerns related to staff competency.Manage annual budget relating to staff competency and knowledge.Ensure the retention of staff knowledge through various projects.Responsible for dealing with Operational and Training enhancements for the Passenger Services Department.Interface with transportation interface (Dubai Tram).Review updated work instructions and recommend changes if necessary.Ensure that all members of the team are regularly reminded that the CMS is everyone’s responsibility.Support station duties if required.Assist stations during special events and emergency situations.Provide feedback regarding staff performance.Perform and carry out other duties as instructed / directed by the Passenger Services Manager, Deputy Head of Passenger Services.Knowledge RequiredThorough understanding of station operations and associated activities.Key SkillsA mature, proactive and responsible approach to work with initiative and problem solving capability.Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.Good communication skills and the ability to manage multiple tasks efficiently and work.Productively in a fast-paced, team-oriented environment.Good literacy and numeracy skills required for the role.Ability to understand complex systems and possess good IT skills.Strong organisational skills, detail oriented, and the ability to handle multiple priorities.EXPERIANCEMust have 6 months prior experience working as a Station Master within Keolis-MHI Dubai Metro.Qualified Assessor and Key Instructor in all safety critical and non-safety critical tasks within Station Operations.EDUCATIONAL QUALIFCATIONIdeally a degree holder or higher diploma of post-secondary education in a related discipline.