Lead Consultant - IT Operations Excellence

The Impact You'll MakeWe are seeking a Lead Consultant for IT Operations Excellence. You will be at the forefront of transforming our IT infrastructure services, impacting the culture of continuous improvement, optimizing our processes, and ensuring the highest level of operational efficiency and performance. Your strategic mindset and passion for excellence will excellently fit into our current and future challenges and offer you an opportunity to excel further. The job shall be hybrid, you can be employed in one of our locations - Grodzisk Mazowiecki, Povazska Bystrica, Sofia and Bucharest. Please note, that the role may require travelling, predominantly within EMEA region. What You’ll Be Doing Drive Operational Excellence (OpsEx) Initiatives: Spearheading and managing a portfolio of OpsEx initiatives initiatives aimed at optimizing IT Infrastructure processes. Lead Cross-Functional Collaboration: Fostering a collaborative environment, working closely with various IT and business teams. Performance Monitoring and Analysis: Establishing and monitoring key performance indicators (KPIs) for operational performance. Process Improvement and Innovation: Championing the adoption of new methodologies and technologies to enhance operational effectiveness. Change and Problem Management : Acting as a change agent driving the adoption of new processes and supporting problem management teams in performing root cause analysis. Mentorship and Guidance: Providing expert guidance and mentorship to team members and colleagues. What We're Looking For Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field. Proven experience in an IT operations or service management role, with a focus on process improvement. Strong understanding of ITIL, Lean, Six Sigma, or other relevant process improvement frameworks Excellent English language skills. Demonstrated experience in leading cross-functional teams and driving large-scale change initiatives. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits on top of your salary, detailed information shall be provided during the recruitment process. Ready to Make a Difference?If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.