Lead Dynamics CRM Functional Consultant

We are currently seeking a Lead Dynamics CRM Functional Consultant.If you are looking to give your career a real boost with a global leader in digital transformation, EPAM is the perfect choice. If you’d like to learn more about this position and project, apply now. ResponsibilitiesDefine and oversee the translation of business requirements into actionable functional specificationsLead the configuration of Microsoft Dynamics CRM to align with complex client needs and business processesDesign and implement enhancements to existing CRM configurations to maximize efficiency and scalabilityCollaborate closely with technical teams to ensure seamless integration and successful solution deploymentAct as the primary liaison with clients, gathering feedback and ensuring expectations are consistently metDeliver advanced training sessions for end-users and stakeholders on CRM functionalities and solutionsPerform comprehensive impact analyses to assess process changes and recommend improvementsFacilitate strategic communication between stakeholders and technical teams to align business goalsOversee and drive CRM-related projects from initiation to successful completion, adhering to timelines and budgetsDefine and execute testing strategies to validate system functionality and ensure quality assuranceChampion the adoption of Agile methodologies across the team and refine Agile processesDevelop and maintain comprehensive business analysis documentation, including roadmaps and workflowsConduct industry research to stay updated on CRM trends, emerging technologies, and innovative practicesProvide leadership in establishing CRM best practices and standards for implementation across projectsMentor junior consultants and team members, fostering professional growth and technical expertise Requirements5+ years of experience as a Functional Consultant, ideally within the IT, Consulting, or Insurance industry1+ years of demonstrated experience leading Agile teams or projects, including facilitating ceremonies and driving iterative improvementsAdvanced expertise in MS Dynamics 365 CRM configuration, including customization, workflow creation, and security managementIn-depth knowledge of MS Power Apps and Power Automate, with experience in application lifecycle management and complex implementationsStrong understanding of application programming principles, QA methodologies, database systems, and enterprise system designExceptional communication, presentation, and leadership skills, with the ability to influence technical and non-technical stakeholdersProven track record of managing customer relationships, conducting impact analysis, and resolving critical issues efficientlyAbility to balance strategic thinking with tactical execution in ambiguous and dynamic environmentsAdvanced proficiency in English (verbal and written, B2+ level) Nice to haveExposure to Virtual Agents (AI ChatBots), Power Portals, and advanced Power Automate workflowsHands-on experience with Power BI for analytics and reporting purposesFamiliarity with additional ERP/CRM systems beyond Microsoft Dynamics 365Certifications related to Data Science or an advanced technical domainExperience working in a fast-paced startup or entrepreneurial environment We offerDiverse multicultural, multi-functional, and multilingual work environment.Global scope, international projects in different business domains: life sciences and healthcare, retail, and distribution, software and hi-tech, etc.Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey.Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses.Knowledge-sharing with colleagues from EPAM's global tech communities.English language courses.25 days holiday per annum.5 days of sick leave without medical certification.Private health insurance for employees and discount for private health insurance for family members.Discount for Fit Pass program.Comfortable modern offices in Belgrade and Novi Sad or remote work from any location in Serbia.Regular corporate and social events (parties, sport events, advanced CSR programs etc.).Learning programs for kids (eKids). The remote option applies only to the Candidates who will be working from any location in Serbia. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.No less important is our applicants' safety, well-being, and experience. Therefore, until further notice, all EPAM employment interviews will be conducted remotely. Our recruitment professionals and hiring managers are standing by to ensure a robust and engaging virtual candidate experience. We look forward to speaking with you!