Lead Engineer- Gas Turbine – Combustion Operability - Product Service Engineering

Job Description SummaryThe Gas Turbine Product Service Lead Engineer will provide technical guidance and support of Gas Turbine customers and to GE in terms of combustion operability technology. In this role you will be responsible for customer technical issue resolution for Gas Turbine combustion operability ranging from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications to GE and our customers.Job DescriptionRoles and responsibilities:Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all GE heavy duty frame sizesLead complex, high impact root cause investigations applying engineering techniques and processes to develop solutions and ensuring issues are solved in terms of accuracy, quality, and timeliness to meet customer needs and business goalsLead external communication with customers including the development and introduction of TIL and ETC documentationPrepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviewsEstablish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressedEnsure operational rigor and support to the team on the cases they handleWork with other experts (TL, PE) to ensure cross platform information dissemination and training; mentor and develop less experienced staffDevelop awareness of global fleet issues and how they might impact regional customersTravel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetingsParticipate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement effortsRequired QualificationsBachelor’s Degree in Engineering or related technical discipline from an accredited college or university (or equivalent experience)Experience in Field Services, Engineering or Operations with significant gas turbine combustion engineering experienceAbility to travel globally to customer GT sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <10% travelAbility and willingness to support off-hours occasionally to support customer issue resolutionStrong English language communication capability, both verbal and writtenDesired CharacteristicsExperience and proven track record of developing or servicing gas turbines’ combustion systemsCombustion operability and/or HW knowledge for GE fleet knowledge is a plusDemonstrated ability to handle multiple tasks simultaneously and drive projects to completionDemonstrated leadership to pursue correct engineering actions in adverse conditions or situationsAble to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customersTeam player with global mindset and ability to work effectively with different culturesSelf-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completionStrong written and verbal communication skillsUnderstands business objectives and drives specific tasks required to meet the objectivesCommunicates the business vision effectively in an open and consistent mannerDisplays good interpersonal skills - is accessible and approachableAnticipates customer needs and ensures that they are metMeasures processes and performance through the customer's eyesDemonstrated capability to remain calm and collected in challenging/safety related/high-cost situations to develop a step by step plan, communicate it, gain concurrence through technical prowess, and drive tasks to completion.Can energize teams through inclusiveness and connection with peopleBuilds loyalty and commitmentAdditional InformationRelocation Assistance Provided: No