Lead Licensing Specialist

IntroductionThe Maryland Department Labor(MD Labor), Occupational and Professional Licensing, is accepting applications from qualified candidates for the position of Administrative Specialist III. This recruitment will be use to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.An Administrative Specialist III is the advanced level of administrative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies. Employees are assigned administrative responsibilities involving the development of solutions and alternatives to administrative problems and the resolution of administrative issues.Resumes may be submitted as supplemental information; however, all sections of the application must be completed in full. Incomplete applications will not be considered.GRADE12LOCATION OF POSITION100 S. Charles Street, Baltimore, Maryland 21201Main Purpose of JobThis employee is responsible for approving new applicants for licensure. This requires the employee to use independent judgment and analysis in applying and interpreting complex administrative policies and legal interpretations.POSITION DUTIESDuties May Include, But Are Not Limited ToApproves or disapproves the original applications of applicants, using independent judgement based on experience and knowledge of current laws and regulations. Approves name changes, credit reports and other changes in license status. Approves or disapprove the applications of reciprocal applicants, reciprocal, agreements and information as required by real estate law. Independent decisions are made using the knowledge of reciprocal laws and regulations from both Maryland and the applicant's original State of licensure.Confers with other departments and staff such as the Call Center, Paralegals and Payment Center.Assist Licensing Supervisor in training staff such as the Lead employee when Licensing Supervisor in unavailableWorks with other staff in answering telephone calls and assisting walk-in customers, reading and replying to the board's emails and all other office activities completed to service customers.Works with the Executive Director to correct issues, problems, errors or complaints regarding the issuance of licenses when Licensing Supervisor is unavailable. Minimum Qualifications Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.Notes Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.Desired Or Preferred QualificationsStrong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).Experience planning and organizingExperience Utilizing Excellent Communication And Customer Service SkillsExperience with the Commission's laws and regulations is essential to make decisions according to those laws ad regulationsLICENSES, REGISTRATIONS AND CERTIFICATIONSEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.Special RequirementsAll candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.For Positions That Require Bachelor/Master Degree EtcEducational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.EXAMINATION PROCESSThe assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by LABOR for a period of one year.Benefits STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONSThe online application is STRONGLY preferred. However, if you are unable to apply online, or are having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit and email request to Application.Help@maryland.gov If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.We thank our veterans for their service to out country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214The paper application must be received by 5pm, close of business, on the closing date for the recruitment; no postmark will be accepted. Incorrect application forms will not be accepted.PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATIONCompleted applications, required documentation, and any required addendums may be mailed to:Maryland Department of LaborAttn: Donna L. Watson 25-002043-0039100 S. Charles Street 5th floorBaltimore, MD 21201The MD State Application Form can be found onlineThe Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.