Lead ServiceNow Engineer

We are looking for a skilled Lead ServiceNow Engineer to support our client’s upcoming initiatives in expanding and refining their ServiceNow ecosystem.This role involves implementing and optimizing capabilities such as Hardware and Software Asset Management, App Portfolio Management, GenAI integration, and SecOps modules. If you are ready to make a significant impact, we encourage you to apply. ResponsibilitiesLead the implementation of ServiceNow modules including Hardware Asset Management, Software Asset Management, App Portfolio Management, SecOps, and GenAI componentsSupport ongoing IT Service Management improvements and drive Configuration Management Database data cleanup and optimization effortsDefine and implement configuration rules, discovery scopes, and asset creation logicDevelop and optimize workflows using Flow DesignerCollaborate cross-functionally to align ServiceNow capabilities with ITIL processesProvide guidance on Common Service Data Model and configuration item modelingContribute to the development of digital portfolios and service offerings using Digital Portfolio Management and Service Builder Requirements5+ years of experience in the ServiceNow platform1+ years of relevant leadership experienceServiceNow Certified System Administrator, Implementation Specialist in Discovery, Implementation Specialist in Service MappingStrong command of Common Service Data Model and Configuration Item modelingProficiency with Flow Designer and scripting business rulesUnderstanding of relationships between Configuration ItemsFamiliarity with ITIL practices and how Configuration Items support themAbility to distinguish between discoverable and non-discoverable attributesKnowledge of asset creation rules defined in ServiceNowFluency in English at a minimum B2+ level Nice to haveExperience with Digital Portfolio ManagementFamiliarity with Service Builder for managing offeringsExposure to Agent Client Collector and MID Server web socket endpoints We offerWe connect like-minded people: Delivering innovative solutions to industry leaders, making a global impactEnjoyable working environment, whether it is the vibrant office or the comfort of your own homeOpportunity to work abroad for up to two months per yearRelocation opportunities within our offices in 55+ countriesCorporate and social eventsWe invest in your growth:  Leadership development, career advising, soft skills and well-being programsCertifications, including GCP, Azure and AWSUnlimited access to LinkedIn Learning and Get AbstractFree English classes with certified teachersDiscounts in local language schools, including online courses for the Kazakh languageWe cover it all: Participation in the Employee Stock Purchase PlanMonetary bonuses for engaging in the referral programMedical & family care packageSix trust days per year (sick leave without a medical certificate)Coverage of psychology sessions of your choiceBenefits package (sports activities, a variety of stores and services) Immerse yourself in our collaborative culture by working on-site at our office in Astana, Almaty or Karaganda. Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda. EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.