IT Operations and Support

Striving to gain market-oriented knowledge and skills to jumpstart your career in IT? Apply for this program and shape your professional path with EPAM experts.DetailsIf you enjoy solving technical challenges and collaborating with others, then choose this program and learn to ensure the smooth running of IT operations.Our learning path is beginner-friendly, as we will teach you to offer top-notch user support from scratch. By participating, you will have the opportunity to:Understand the fundamentals of IT operations and IT service managementExplore the best practices and guidelines for ensuring the quality of IT servicesMaster popular knowledge management tools to gather, organize and share information effectivelyLearn how to provide holistic user support, ranging from identifying problems to troubleshootingDevelop your soft skills, such as communication, problem-solving and stress managementAfter completing the program, you will gain market-oriented expertise, which you may apply at our company or anywhere else in the IT industry.What do we offer?Industry-based education. As a leading software engineering company, we will help you explore best practices that the market demands.Top-notch learning materials. EPAM specialists with extensive project experience have designed and tested our educational content in numerous training runs.Practice-oriented approach. This comprehensive program focuses on providing you with hands-on experience and practical application of the concepts learned.Support from training coordinators. We will guide your learning journey and conduct regular Q&A sessions.Training processThe program will last ~2 months and require ~15 hours of weekly engagement. Guided by our experts, you will:Explore self-study materials, accessible at any timeComplete theoretical quizzes to check your knowledgeParticipate in Q&A sessions once a weekUpon successful graduation, you may have the opportunity to continue your career journey at EPAM, depending on your demonstrated skills and the availability of entry-level positions within the company.What is required for training:English level from B2 (Upper-Intermediate) and higherBasic computer literacyStrong communication skillsAttention to detail and knack for active listeningNice to have:Basic knowledge of IT service management EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.