Lead: Strategic Projects and Business Optimisation

Apply ByWe're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here! Once you have completed the above finalize your application by clicking apply below.Purpose StatementTo contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through:Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mindServing as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)ExperienceMINIMUM:Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environmentProven experience in the development of new business cases/concepts/ideasProven experience in building and managing business / partner relationshipsProven experience in converting strategy into impactful business outcomesProven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal & external stakeholders, up to senior management levelIDEAL5+ years’ experience in financial services/consulting/contact centreQualifications (Minimum)Honours Degree in Commerce or Business Management Qualifications (Ideal Or Preferred)Masters Degree in Business Administration KnowledgeMinimumUnderstanding of Financial Services products and servicesCommercial business knowledge ‘Start up’ type techniques and processes Applying innovative and creative concepts into a practical commercial environmentBusiness research techniques and modelsStrong Excel, Word, PowerPoint and Outlook capabilitiesBasic understanding of relevant legislationData and analyticsIdealIn-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)SkillsInterpersonal & Relationship management Skills Management skills Problem solving skills Researching skills Strategic Thinking Skills Conditions of EmploymentClear criminal and credit record Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.