Learner Services Co-ordinator

Job Details Company Job DetailsLearning Services Co-ordinatorAre you passionate about empowering adult learners and creating inclusive learning environments? Dudley Council’s Adult and Community Education team is seeking a proactive and compassionate Learning Services Co-ordinator to lead the delivery of learner support services that promote wellbeing, inclusion, and personal development.About The RoleThis key role will oversee all functions that support learner induction, wellbeing, and progression. You’ll ensure that learners receive high-quality Information, Advice and Guidance (IAG) and tailored support throughout their learning journey. Your work will align with the 2025 Further Education and Skills Inspection Toolkit and the Adult Skills Fund 2025/26 funding rules, helping us meet national standards and local needs.Key ResponsibilitiesDesign and deliver inclusive learner induction programmes that foster confidence and belonging.Provide and oversee high-quality IAG services to support learner progression, wellbeing, and personal development.Lead on learner support initiatives, ensuring learners have access to emotional, social, and academic support.Champion safeguarding, equality, and emotional safety across all learning environments.Collaborate with curriculum teams, tutors, outreach and external partners to embed learner services into the wider educational offer.Ensure compliance with inspection and funding frameworks, including GDPR and safeguarding protocols.Promote learner services through campaigns, events, and community engagement.What We’re Looking ForA relevant degree or equivalent professional qualification.Proven experience co-ordinating learner services or similar functions.Strong understanding of safeguarding, GDPR, and funding regulations.Experience delivering IAG and supporting learners in an educational setting.Excellent communication, organisational, and leadership skills.A commitment to inclusive education and continuous improvement.Why Join Us?At Dudley Council, we believe in the power of adult learning to transform lives and communities. You’ll be part of a forward-thinking team that values innovation, inclusion, and impact, and you’ll help shape the future of learner support in Dudley.Ready to make a difference?Apply now and help us build a more inclusive and empowering adult education experience.So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.All applicants must be able to provide documentation to prove their right to work in the UK.Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.ukIf you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.ukDudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applicationsAttached documentsLearner Service Co-ordinator - Job Description.docxLearner Services Co-ordinator - Personal Specification..docEmployee Benefits List.pdfCompanyTop tip when applying – As we’ve got a new recruitment system the application process has changed a little and we hope you’ll like it! You’ll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you’ve received from us and manage communication preferences, manage your interview bookings and offer information if successful.About Dudley CouncilIt’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve.At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.ukWe ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves.In joining a local authority that serves 320,000 residents you will become an integral part of a council that: is ready to embrace change, providing an environment in which you will be encouraged to make your mark is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people wants borough residents to have their say through our community forums dedicates time to meaningful consultation and listen to the views of our residents is working with the community to encourage active involvement of our residentsWe want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan , Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.infoCompany InfoWebsitehttp://www.dudley.gov.uk/Telephone01384 811300LocationDudley Metropolitan Borough CouncilCouncil HousePriory RoadDudleyWest MidlandsDY1 1HFGB