Learning And Development Specialist

We are seeking a dedicated and knowledgeable L&D professional to join our team as a CX L&D Design & Deployment Specialist contractor. In this role, you will be responsible for supporting the learning and development needs of our Consumer department, ensuring that our team members are equipped with the necessary knowledge and skills to deliver exceptional customer experiences. As a CX L&D Design & Deployment Specialist, you will play a critical role in designing, deploying, and evaluating learning programs to enhance the performance and growth of our consumer support team. Scope of Work:Primary:Supports L&D content maintenance tasks (setting permissions, adding fields)Supports content creation efforts (script writing, Articulate course design)Supports ad hoc projects and initiatives for the CX L&D Consumer podLearning Design: Collaborate with team members to support select content creation efforts (script writing, Articulate course design). Collaboration: Support ad hoc projects and initiatives for the CX L&D Consumer pod. Collaborate with cross-functional teams, including Consumer Support, Subject Matter Experts, and Training Coordinators, to align training programs with business objectives and address specific departmental needs. Foster strong relationships with stakeholders to ensure that training programs align with organizational goals.Learning Technology: Stay up-to-date with learning technologies and tools to enhance training delivery and engagement. Explore and recommend innovative approaches, such as gamification or mobile learning, to optimize learning experiences for consumer support team members.Secondary:Content Maintenance: Support L&D content maintenance tasks (setting permissions, adding fields)Training Administration: Manage the logistics of training programs, including scheduling, participant registration, training coordination, and resource management.Owns BAU deployment of existing training content (NHO, NTQ, RTQ).