Learning and Performance Architect- AI and Knowledge Solutions

The Learning and Performance Architect, AI & Knowledge Solutions is a key driver of business success, responsible for designing, implementing, facilitating and optimizing learning and knowledge management systems that leverage artificial intelligence and emerging technologies. This role partners closely with Global Operations (GO) Learning and Knowledge Management Leads and Scaled Operations (SO) Line of Business teams to identify performance gaps and deliver targeted, high-impact solutions.This role is at the intersection of performance consulting, learning design, facilitation and AI innovation—responsible for architecting future-ready learning experiences and knowledge solutions that drive organizational performance and adaptability in a rapidly evolving landscape.Learning and Performance Architect- AI and Knowledge Solutions Responsibilities:Serve as a strategic performance consultant, partnering with Global Operations (GO) and Scaled Operations leaders to identify and analyze business challengesPlan and facilitate team meetings and executive workshops for Global Operations leadership, using structured methodologies to surface insights, drive alignment, and enable collaborative decision-making on learning, knowledge, and performance strategiesArchitect and deliver comprehensive, workflow-embedded learning and knowledge solutions—including onboarding, performance support, and continuous learning—for a globally dispersed audienceLeverage AI-driven insights and tools to inform solution design, ensuring interventions are data-driven, scalable, and aligned with organizational goalsArchitect and deliver integrated, AI-enabled learning and knowledge solutions for a global audienceLeverage AI tools (e.g., GenAI, Gemini, Notebook LM, Figma Native AI) to design, personalize, and scale learning and knowledge experiences, including AI Learning AgentsDesign assessment strategies and tools to measure the impact of learning and knowledge solutionsLead large-scale, global learning and knowledge projects—especially in ambiguous or rapidly evolving contexts—demonstrating leadership, communication, and interpersonal skills to influence and collaborate with stakeholdersContinuously scan for and apply innovations in AI, digital learning, and knowledge managementModel curiosity, adaptability, and a commitment to personal and organizational growth by seeking opportunities to innovate, experiment, and improve learning and knowledge management practicesMinimum Qualifications:8+ years of experience in learning and development within an operations-focused organizationDemonstrated executive presence and experience consulting with executivesAdvanced Understanding of adult learning principles, performance consulting, instructional design, and knowledge management best practicesProficient in leveraging AI tools such as Gemini, Notebook LM, Figma Native AI, and Figma Make to enhance learning solutions and build AI Learning AgentsDemonstrated leadership, communication, and interpersonal skills, with a proven ability to influence and collaborate effectively with several stakeholders across functions and levelsPreferred Qualifications:Certification or formal training in AI, machine learning, or digital learning technologiesProven experience working in a Trust and Safety environmentPerformance Thinking Practitioner certificationFive Moments of Need CertificationAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.