Level 1 Support Engineer

Company DescriptionMobile-Technologies is a multi-vertical solution provider catering to telco, banking, utilities, regulators, and law enforcement agencies. We specialize in enterprise solutions for digital identity management and workflow automation. With proven solutions deployed in over 30 global markets, we boast strong references. Our mission is to not only provide solutions but also to be the preferred and trusted partner for wireless operators as they develop new strategies.Role DescriptionThis is a full-time remote role for a Level 1 Support Engineer. The Level 1 Support Engineer will be responsible for providing technical and customer support, troubleshooting technical issues, and managing operating systems. The role involves interfacing with customers to resolve their issues and ensuring a high level of customer satisfaction.QualificationsTroubleshooting and Technical Support skillsCustomer Support and Customer Service skillsExperience with Operating SystemsExcellent problem-solving and communication skillsAbility to work independently and remotelyExperience with enterprise solutions is a plusBachelor's degree in Computer Science, Information Technology, or related field