Level II Support Engineer

IntroductionAre you a technology-focused, problem solver individual looking to jump-start your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level II Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading.Why Choose Us?Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sectorA Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the officeWork-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectivelyProfessional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skillsCompetitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including: medical/dental/vision, retirement plans, paid-time off, and moreResponsibilities: Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalismReceive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organizationPerform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network componentsPerform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etcEscalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’sOpen, track, escalate and resolve each assigned ticket in our in-house problem ticketing systemRequirements: Bachelor’s degree in an IT-related discipline or equivalent work experience. 2-4 years full-time experience in a technical support roleTechnical certification in a relevant technology discipline. (preferred)Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate areaAble to work in a fast-paced, high-pressure environmentExcellent oral and written communications skillsExcellent Customer Service skillsAble to interact effectively with all levels of internal and customer contactsAble to work flexible shifts (7am-6pm, M-F, 8:30-5:30 Tues-Sat, 8:30-5:30 Sun-Thurs) and be available for 24x7 off-hours coverage rotation (nights & weekends)Salary Range: $60,000 - $85,000Technical Experience:Basic working knowledge and understanding of:Security related technologies (multifactor authentication, application control, encryption solutions, etc.)Microsoft Windows version through Windows 10 Operating Systems for desktops & laptopsMicrosoft Office versions through Office 365O365 Migrations and ManagementWireless devices and networksMicrosoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.)Microsoft Exchange Server and Cloud mail servicesMS Intune ExperienceVMwareImplementation of FirewallsImplementation of SwitchesMeraki WirelessNetworking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)Backup-related technologies (hardware/software and cloud solutions)Hard Drive ImagingCall Center ToolsIVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.Powered by JazzHRg4gyvMYAG7