Library Manager [German]

At Coface, we make trade happen everyday.Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.Shape the future of trade with us. Join our Happeners!Job DescriptionThe Library Manager manages the text libraries of the DOCMA text generator for the preparation of quotations, contract documents and business correspondence. Together with IT and product management, the different requirements are translated into viable solutions. In addition to creating the text modules for the documents generated in the NER, the Library Manager is also responsible for structuring and maintaining the text models used to organize content blocks and convert master data models into documents.Furthermore, the Library Manager enriches the text modules with extended checks in order to monitor the consistency of the entered contract master data and, if necessary, to identify existing weaknesses and inconsistencies in the context of quality assurance. In the near future the new system Autonomy (contract management tool) and BDOC (Library Tool) will take over some of the DOCMA functionalities. In this context, the Library Manager will be implemented in a cross-regional-team (NER/CER/SSC) and trained by HQ (or its POA) for the new systems.Operational activities:The Library Manager is responsible for the following task portfolio:Support and maintenance of the DOCMA text modules for all languages in a service-oriented process without translation activity for business letters and contract modules (all products)Coordination of DOCMA changes with IT (data, tracking, checks, quality assurance)Training and continuous support and know-how transfer for the use of the text modules and the use of DOCMAMonitoring of the document portfolio for the purpose of quality assurance incl. derivation of measuresDeveloping ad hoc solutions, to face the customer and to explain technical problemsIdentifies opportunities for process enhancements and implement best practicesParticipates in the creation and update of Commercial Back Office Standard Operating Procedures used by the SSC operational teamsAny other activities required by the business needs (e.g. SQL data requests from business)QualificationsSoft Skills:Rigorous work and organizationCapacity of analysis and synthesisAdaptability for transformationAbility to work in project modeAbility to hold and facilitate meetingsSense of service, autonomy in the role and diplomacyAbility to thrive under pressure of deadlines and meet pre-planned deadlines demonstrating strong organizational and verbal/written communication skillsFast, accurate with a high level of attention to the detailsA consulting mindset: assisting colleagues with specific requirementsPrioritization: determines the importance of each task and allocates time accordinglyAdherence to process management and improvementHard Skills:Good technical understanding software development (not a programmer, but to understand the programming / coding languages)Initial programming experience (e.g. VBA in Excel or Word)Confident use of Microsoft Word (beyond basic writing)Understanding of algorithmic thinking and logical relationshipsExperience with ticketing systems such as JiraIdeally, experience working with scripting languages or rule-based text systemsLanguages:Mandatory - Fluent in English (CEFR – Level C1) - Fluent in German (CEFR – Level B2/ C1)Education:Bachelor’s Degree in Business Administration with technical or sales background preferredExperience: Proven experience working across cross-functional and virtual teamsExperience in Credit Insurance industry or financial services is an advantageExperience in an international environment and/ or Shared Service Center preferredAdditional InformationReports to Team Manager CBO Contract Management