Customer Service Representative

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do HereAnswer inquiries from customers as well as explaining the products and services offered – by phone, email or mailReceive, process, and track customer orders using Lifetouch systemsInvestigate and resolve issues and complaints from customersAct as the liaison between the customer and the Service CentreCommunicate with employees and customers through e-mail, mail, phone, or chatThe Skills You’ll BringHigh school diploma or equivalentProficient speaking, reading and writing abilities in English2+ years of customer service experienceBasic to intermediate computer knowledge; including navigation of the internetSuperior phone and customer service skills/etiquetteExcellent interpersonal skillsOutstanding organizational time management and problem solvingAbility to patiently handle and resolve problems and complaints in a courteous and professional mannerAbility to maintain confidential informationOther RequirementsAvailability to work until December 2025, between the hours of7:

30 am-7: 00 pm CST Monday-FridayMinimum 18 years of ageThis position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment.

Responsible to provide childcare/adult care during their assigned work scheduleContinue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policiesBe available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messengerNotify their manager prior to any anticipated change in their assigned work scheduleBe available to attend scheduled meetings from home or onsite as applicableAccurately record all working time via KronosMaintain a designated at-home workspace in safe and secure conditionMaintain a working cell phone to receive Multi-factor authentication messages to sign-in to VPNCome to the site prior to the first day to set up and pick up computer systemThe employee must provide all furniture, equipment and office supplies needed to work from home.

Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs)download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people.

Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I. This position will accept applications on an ongoing basis until filled.