Quality Assurance Manager

THE COMPANYLottomart Games is a rapidly growing jackpot entertainment brand offering players the best in slots, progressives, live games, table games, instants, lottery betting and exclusive scratchcards. We've been live since 2019, but still consider ourselves a start-up at heart; there's still plenty to go and tons of opportunity for talented people to progress quickly. We're small for now, but with big ambitions. We're big enough to reward staff loyalty with a great benefits package.

While we've built everything from scratch to make running the business easier, faster, and better, we need to grow the team to keep up with player demand while continuing to deliver the exceptional user experience we're known for. We are committed to maintaining the highest standards of compliance and ethical conduct, as well as ensuring that Lottomart remains a dynamic space, which is why we are now searching for an experienced and strategic Quality Assurance Manager to drive the department forward through augmentation.

THE ROLEBased in our Gibraltar office, the purpose of the Quality Assurance Manager role is to support the Head of Operations and wider compliance team in ensuring that core established processes and procedures are being upheld. The successful candidate will manage a small team to review workflows, track performance, identify gaps for potential automation, and promote continuous improvement. We are looking for someone with strong analytical skills, and who is experienced in workflow automation and process optimisation. This is a full-time role, working Monday to Friday each week. The role is broken down into the following areas:

Leadership & Team ManagementLead, grow and manage a small team, setting clear goals and ensuring delivery to agreed standards. Foster a culture of feedback, learning and accountability across your team and the wider department. Provide coaching and guidance to team members to support their development and performance. Quality Monitoring & AssuranceOversee the review of operational workflows (e. g player handling, fraud checks, KYC, AML, SG) to assess accuracy, process adherence, and regulatory compliance. Implement and refine quality assurance frameworks to track and report on key behaviours, errors, and trends.

Ensure monitoring covers both daily activity and thematic reviews across various operational areas. Performance AnalysisAnalyse QA outcomes to identify training needs, process inefficiencies or systemic risks. Collaborate with department leads to embed feedback loops and corrective action plans. Provide regular insights and reporting to senior management. Process OptimisationWork with Compliance and Player-facing teams to ensure operational procedures are always aligned with current regulatory requirements. Identify opportunities to streamline processes and improve the quality and consistency of player outcomes. Contribute to operational readiness for audits, reviews, and internal investigations.

Stakeholder CollaborationAct as a key liaison between QA, Compliance and Operations teams. Help to develop and maintain a strong internal control environment by sharing insights and promoting best practices. Take ownership of QA reporting and represent the function in cross-team initiatives. YOUR PROFILEPrevious experience in a QA, operations leadership, or compliance-focused role within iGaming. Good understanding of AML, safer gambling, fraud prevention and player protection requirements. Strong attention to detail and an analytical mindset. Experience managing people or mentoring others in a structured, performance-focused way.

Confident communicator with the ability to explain technical findings in a clear and actionable way. Proficient in Excel/Google Sheets; familiarity with Jira is a plus. A self-starter who thrives in a fast-paced, evolving environment. High integrity, with a consistent and fair approach to people and process oversight. TEAM BENEFITSWe care about you, your health, and your wellbeing. That’s why we’ve put together a comprehensive benefits plan to give you peace of mind, allowing you to focus your amazing talents on what you do best. Here’s what we offer all permanent employees: Private Medical Cover:

Our comprehensive plan is designed to supplement the state healthcare that you currently receive while giving you ample coverage for life’s bigger unexpected events. The plan is free of charge and covers you individually for both physical and mental health. Birthday Day: Working on your birthday is a thing of the past. At Lottomart, we want you to celebrate your special day in style as a paid extra day off above and beyond your standard holiday entitlement. Enjoy!Thank Holidays:

Lottomart will designate a minimum of 5 days per calendar year which will be Lottomart 'Thank Holidays' on which our employees can take the day off as a thank you for all of the hard work they put in every day. Pay It Forward Day: Every year we will cover up to a full working day’s pay to give you the time to dedicate yourself to a cause you care about. Make a difference by contributing to your local community, helping people, caring for animals, or protecting the environment. Death in Service Cover:

If something happens to you while working for Lottomart, this policy will pay out multiples of your annual salary to take care of your family. Pension: We have a pension scheme in place to help you plan for your future. Fresh Fruit & Pizza Fridays! We provide a healthy fruit snack area if you’re feeling like something fresh during the day. For something a bit more decadent, we order all kinds of enormous pizzas from Pizzeria Place outside Casemates to end the week on a high note. Gym Membership Discount:

Ready to work up a sweat? You’ll be eligible for an employee discount for any gyms in the Infinity Group, which includes Atlantic Suites, Ocean Village, Sunborn, and Reshape & Rumble. Fast Learning & Growing: Despite being a few years old, we still think of ourselves as a start-up. That means that there are plenty of opportunities to learn, expand your responsibilities, and turbocharge your career growth that you might not otherwise have in a large corporation.