Operations Analyst

Operations Analyst (Remote Role)Summary: We are seeking a detail-oriented and process-driven Operations Analyst to optimize internal workflows, enhance operational efficiency, and support data-informed decision-making in a growing remote-first organization. This role is ideal for someone who enjoys solving complex operational challenges, uncovering performance insights, and collaborating across teams to drive business impact. Success in this position looks like well-maintained operational dashboards, streamlined processes, and clear reporting that enables teams to work more efficiently. You’ll act as a bridge between business teams and data systems, helping the organization scale with clarity and consistency. Responsibilities:

Analyze business operations, identify bottlenecks, and recommend process improvements across functions (e. g.

, customer success, fulfillment, sales, finance)Build and maintain dashboards and reporting systems to track KPIs and operational performanceCollect, clean, and synthesize data from multiple sources to support leadership with actionable insightsMonitor SLAs, compliance standards, and operational metrics to ensure goals are being metSupport cross-functional teams by developing data tools and templates that enhance productivity and accountabilityDocument and optimize standard operating procedures (SOPs), workflows, and systemsCollaborate with business stakeholders to design scalable processes and automation solutionsParticipate in systems audits and ensure data accuracy and process compliance across internal toolsContribute to resource planning, forecasting, and business reviews through data-driven reportingSupport implementation and adoption of new tools or platforms that improve operational efficiencyQualifications:

Bachelor’s degree in Business, Operations Management, Data Analytics, or a related field2+ years of experience in operations, business analysis, or process improvement rolesStrong analytical skills and proficiency with tools like Excel, Google Sheets, or AirtableExperience using data visualization tools (e. g. , Tableau, Power BI, Looker) to create insights for business usersWorking knowledge of databases, SQL, or workflow automation tools (e. g. , Zapier, Notion, HubSpot, Monday.

com)Excellent organizational and problem-solving skills; capable of managing multiple prioritiesStrong verbal and written communication; able to distill complex data and process information into business-friendly formatsComfortable operating in a remote, fast-paced, and cross-functional environmentPreferred Qualifications: Experience in a startup, SaaS, e-commerce, or tech-enabled service environmentFamiliarity with CRM, project management, or ERP systems (e. g.

, Salesforce, Asana, Trello, NetSuite)Exposure to process improvement methodologies (Lean, Six Sigma, Agile)Ability to create and maintain SOPs, training guides, or knowledge bases for operational tasksPrevious experience supporting global operations across multiple time zones or departmentsThis role is ideal for someone who enjoys translating operational data into strategic action. You’ll thrive here if you are a systems thinker, enjoy cross-functional collaboration, and are motivated by building efficient, scalable processes that empower teams to succeed.