Guest Service Agent

Company DescriptionAt Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations. All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets. A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job DescriptionAssist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessaryWelcome guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members consistently receive all benefits and repeat guests and other VIP’s receive special recognition and service.

Prepare and send welcome cards and amenities to room prior to guest arrivalLiaise closely with other relevant departments to ensure that guests requests and needs are metUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenueHandle guests’ complaints and comments tactfully and efficientlyHandling guests’ mails, messages, and answering of phone callsMaintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosedBe vigilant in regard to in-house credit matters and act upon any discrepanciesAlert Security or Duty Manager of suspicious looking person(s)QualificationsDiploma in Tourism / Hospitality ManagementMinimum 1 year of relevant experienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of Thai languages will be an advantageService oriented with an eye for detailsSelf-motivated and energeticMust be well - presented and professionally groomed at all timesAdditional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.