Machine Learning Engineer

Job Title: Machine Learning Engineer Location: 100% Remote (U.S.) Duration:12+ MonthsPosition Overview:We are seeking an experienced Machine Learning Engineer with a strong background in Large Language Models (LLMs) and Python programming. The ideal candidate will have hands-on experience building AI-driven solutions that enhance and troubleshoot customer experiences across internet and product ecosystems.Key Responsibilities:Design, develop, and deploy AI and ML models focused on improving customer experience and support automation.Build and fine-tune LLMs for various use cases related to troubleshooting and knowledge automation.Integrate models with applications through APIs and optimize for scalability and performance.Collaborate with cross-functional teams to understand data needs and deliver machine learning solutions.Continuously improve model accuracy, reliability, and interpretability using feedback loops and data analysis.Required Skills & Qualifications:5+ years of professional experience as a Machine Learning Engineer or similar role.Strong expertise in Large Language Models (LLMs) — must have hands-on implementation experience.Proficiency in Python for model development and API integration.Strong understanding of data pipelines, model training, and deployment in production environments.Experience with cloud-based ML tools and frameworks (AWS, Azure, GCP preferred).Excellent problem-solving and communication skills.Preferred Qualifications:Experience in customer service, support automation, or product troubleshooting AI solutions.Familiarity with vector databases, prompt engineering, and model evaluation techniques.