Maintenance Supervisor

Key responsibilities will include:Lead a team of Service Assurance Technicians to maintain and enforce quality standards aligned to Caterpillar repair specifications.Achieve quality turnaround targets and performance objectives.Resolve internal customer queries promptly and effectively.Maintain effective control over cost centre expenses and Work in Progress (WIP).Drive clear and consistent communication between the team and management.Ensure all service work on Caterpillar components complies with OEM guidelines and quality standards.Apply warranty policies and procedures, including decision-making and conducting service warranty investigations.Ensure successful completion and achievement of internal service audit requirements.Drive adherence to quality and process efficiency standards through effective performance management.Build competency within the team through coaching, mentoring, and development.Provide on-the-job supervision ensuring team safety and compliance.Report on team KPIs, performance metrics, and operational prospects.Drive QFR actions and ensure full end-to-end process closure.Oversee quality gate management within technical processes.Manage non-conformance issues across regions and internal operations.Own and manage all relevant checklists to ensure proper execution and compliance.Take full responsibility for 2.6.1 appointment obligations.Oversee ICRF workshop operations in alignment with SHEQ requirements.Ensure full compliance with CC/SOR requirements.Key requirements include:Grade 12Trade Test in relevant discipline (e.g., Diesel Mechanic, Earthmoving Equipment Mechanic)Minimum 6 years’ post-apprenticeship Caterpillar General Mechanic experience.At least 4 years’ Caterpillar component rebuild experience with strong troubleshooting exposure.Extensive knowledge of failure analysis and component reusability guidelines.Proven troubleshooting and problem-solving experience on Earthmoving Equipment components.In-depth component-specific technical knowledge.Familiarity with Dyno and hydraulic test bench operation and diagnostics.