Manager - Lab, B&I

Purpose of Position To manage, develop and deliver Lab Testing services in the respective domain The position performs in line with the Bureau Veritas Quality Assurance System, includingthe BV Code of Ethics and the BV Group policyMajor Responsibilities To develop new testing as per relevant IS standards To perform the duties of Lab Manager in day-to-day operations of the laboratory as per ISO17025-2005. Supervising the teams to carry out Laboratory Testing as per relevant IS standards. Maintain the documentation required as per NABL criteria. Plan, implement and control the cost budget in the area of responsibility in cooperationwith his superior and manage activities in case of deviations Build up client relations with major accounts / potentials. Organise dedicated PR and Marketing events foreseen in budget. Ensure implementation of QMS in the area of responsibility corporate standards (e.g. Codeof Ethics, BV Values, corporate identity, policies, procedures) Criteria for Performance Evaluation (KPIs)Professional development - Upgradation to newer sector code qualification as applicable, Improvement in competency (e.g tutor, 2P, 3P, etc), eLearning of CER topics as applicableCustomer feedback rating not less than 4.0 on a scale of 1 to 5No customer complaint on behavioural issues & Avoid any conflict of interest situationAdherence to environmental and safety policies of our organization100% Compliance of CER MS KPIs (PCM requirements)Improve Performance on Soft grading MetricsTimely Defect ResolutionTimely closure of NCRsTimely Reporting / Timeliness in marking of examination papersTimely submission of SF10Timely and cost effective travel plansUtilization Rate (80%)Identifying the Sales opportunityQualification And ExperienceGraduates with Diploma or Degree in engineering (Civil) with min.15+ years of experience having 5 years of relevant experience in testing of construction materials. (Post Graduates will be preferred)Work experience in NABL Accredited Labs preferredSkills & QualitiesShould be a ‘Go to Market’ attitude personnel with ability to connect people, client contacts at higher level & should be able to convert contacts into business.Excellent interpersonal skillsShould have good leadership abilities and skills.Should be able to manage a team under him.Should have a pleasing personalityGood communication skills.