Manager - Office Support & Secretary

About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsRoleVoice and Accent Trainer- Asst Manager/ Manager :We areseeking a dynamic and experienced Voice and Accent Trainer to enhance thecommunication skills of our customer-facing teams. The ideal candidate will beresponsible for training employees in neutral accent, pronunciation,intonation, and overall verbal communication to meet global standards. Voiceand Accent Trainer will lead the design, delivery, and continuous improvementof voice and accent training programs across the organization. This roledemands strategic thinking, stakeholder management, and hands-on trainingexpertise to elevate communication standards and ensure global readiness ofcustomer-facing teams.KeyResponsibilitiesConduct training sessions on voice modulation, accent neutralization, pronunciation, and grammar.Design and deliver customized training modules for various teams (e.g., customer service, sales, technical support).Assess trainees’ communication skills and provide constructive feedback.Monitor progress and maintain training records.Collaborate with team leads and HR to identify training needs.Develop training materials, including audio-visual aids and role-play exercises.Stay updated with global communication trends and incorporate best practices.Conduct refresher sessions and post-training evaluations.StrategicPlanning & ExecutionDevelopand implement voice and accent training strategies aligned with business goals.Collaboratewith operations, HR, and quality teams to identify training needs andperformance gaps.ProgramDesign & DeliveryCreateadvanced training modules focused on accent neutralization, phonetics,intonation, and cultural sensitivity.Conducttrain-the-trainer sessions and mentor junior trainers.Quality& Impact MeasurementDefineKPIs and measure training effectiveness through assessments, feedback, andperformance metrics.Drivecontinuous improvement through data analysis and learner feedback.StakeholderEngagementPartnerwith business leaders to support new client transitions, pilot programs, andprocess migrations.Representthe training function in client meetings and audits when required.TeamLeadership (for Senior Manager Level)Lead ateam of trainers, manage resource allocation, and oversee delivery quality.Foster aculture of learning, innovation, and excellence within the training team.RequiredQualifications & Skills:Any Degree, or Preferrable Bachelor’s or Master’s degree in English, Communication, Linguistics, or related field.8–14 years of experience in voice and accent training, with at least 3 years in a managerial role.Strong command of spoken and written English; expertise in phonetics and global accents.Proven experience in designing and delivering large-scale training programs.Excellent stakeholder management and presentation skills.Familiarity with digital learning tools and Learning Management System platforms.