Manager - Platforms (Mashreq Global Network Pakistan)

Job Purpose: Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers)Key Responsibilities:Provide L1/L2 - Production Support for EDMS application4-8 yrs experienced Production support lead/enggShould have thorough knowledge and work experience in WebLogic Webserver and Oracle databaseShould have strong knowledge on Java code and Unix/Linux commandsShould have managed complex production support functions and be willing to support during off business hours if neededExcellent in attitude and English communicationShould have knowledge and experience in working with Microsoft Excel, PowerPoint etc. and be able to make status reports as requiredProvide excellent reporting and communication on the Production Support and Project statusManage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team.Provide periodic and ad-hoc reports as requested and agreedLiaise with users and Tech Teams for data related information exchange for processingLiaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech)Key result AreasManage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS applicationProvide expertise and recommendations in the assessment of initiatives to support and enhance systemPerform appropriate level of stakeholder management across business, technology and clientsEnsure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation levelLeading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelinesWork as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectivesContributes to the yearly technology roadmap ensuring the projects financials and estimates are accurate and reported timelyWorks with business representative, stakeholder to ensure alignment of delivery with the business demandLeading the Platform team in delivery of world class platforms solutionsEnsures value added propositions in strategic vendor partnerships and aligning the platform inline to the industry roadmap and business strategy, thus enabling an effective business growthAssist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developedConverge the requirements from regulators and effectively conclude on business requirementFocus on regulatory controls & audit requirements and manage all known risks related to the team and systems that can impact security of data, system downtime, incidents, etc.Collaborate closely with Product Owners and team members to identify and socialize product and deliverySupport and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.Effectively communicate and showcase the purpose and value of solutions being deliveredDefine the right framework and push for the best choice when it comes to technology selection and implementationUse Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experienceProvides strong analytical and problem-solving skills with proven ability to innovate and collaborateEngage with the team for effective reviews and planningDemonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skillsKnowledge, Skills and Experience4-8 years of experience in Production support function pertaining to Application Production SupportTeam management skillsReasonable English communication skillsWork with business user as part of BAU activitiesIdentify and raise alerts on application risks.Coordinate for patching activities and remediate vulnerabilities.Perform volume-metric analysis on application performance and raise timely alerts.Should be available on-call in shifts to support SLA